Isoji Beauty Herbal Spa and vaginal Steaming

                            ISOJI BEAUTY 

             QUESTIONS/ANSWERS/POLICIES 

How do I purchase products from ISOJI BEAUTY?

1. You are welcome to come to the shop to purchase items. Please call 2-4 hours ahead of time so that we can package and have your items available. Products are not guaranteed if no call is made ahead of time. 

2. You may also pre-order online to guarantee your products are ready and available. All products must be picked up in 7 days of receiving pick-up confirmation email or they will be returned to the shelf. We do not offer refunds as all items are 100% Natural and usually made to order. CUSTOMIZED/LARGE orders take up to 7 business days to create.

3. You may order online as well, and have items shipped directly to your home within 2-15 business days. 

4. Although not required, first time customers are recommended to schedule a consultation to ensure you purchase the proper products. A consultation may either be done over the phone, or in person at the shop.

How do I book an appointment with ISOJI BEAUTY?

1. Simply go to isojibeauty.com where you will view a list of services offered on the front page. Click on the service you want to see the available days and times. If you see an appointment outside of normal store hours, it is alright as appointments  are available 24/7.

2.  You do have the option to request an appointment, but the date and time is not guaranteed until you receive an email confirmation when your payment is made. In order to change an appointment, you must put in a request 24 hours prior to your appointment or your deposit is void.  If you cannot make it to your appointment, you may reschedule once within a 14 day period.

3. We advise that you not reschedule on the 14th day, because availability is limited and after 14 days, your deposit becomes voided. 

Deliveries:

1. You must pay the price of delivery at the time of purchase. NO EXCEPTIONS!!  If we happen to be in your area, you may directly pick your products up from us, however you MUST COMMUNICATE with us within 24 hours of us heading your way to ensure we have your order with us.

2. If for any reason your products are not picked up, no refunds are available.

Refunds/Exchanges/Returns:

We have a strict no refund policy. We do not allow returns or exchanges for the health and safety of consumers and staff. If for any reason an exception is made please allow 7 -10 business days to receive your refund.

3. After 7 days we will not accept or allow product disputes.

Complaints or Questions:

Please email 

hello@isojibeauty.com and allow 1 -2 business days for a response.

Business hours:

Appointment times are 24/7

Pick up hours:

Sundays & Mondays are closed 

Tuesdays 10-8pm

Wednesdays 3-7m

Thursdays 3-7pm

Fridays 3pm-7pm

Saturdays 10am-2pm

*If you would like to pick up outside of business hours, please call us as we may have after hours availability

How to contact ISOJI BEAUTY:

Address:

4933 E Ray Road ste 132 Phoenix, AZ. 85044

Phone:

1-866-933-9568 

Email:

hello@isojibeauty.com

*On all social media outlets*

@isojibeauty 

You may also find Isoji Beauty  on Google

Thank you for being the best part of Isoji Beauty. We appreciate your business!