ISOJI BEAUTY 

             QUESTIONS/ANSWERS/POLICIES 

How do I purchase products from ISOJI BEAUTY?

1. You may come to the shop to purchase items please call 2-4 hours ahead of time so we know we can package and have your items available. Products are not guaranteed if no call is made ahead of time. 

2. You may pre-order online to guarantee your products are ready and available. All products must be picked up in 7 days of receiving pick up confirmation email or they will be returned to the shelf. We do not offer refunds as most items are 100% Natural and made to order. CUSTOMIZED/LARGE orders take up to 7 business days to create.

3. You may also order online, and have items shipped directly to your home within 2-15 business days. 

4. First time customers it's not required, but it is recommended that you schedule a consultation to ensure you purchase the proper products. A consultation can be done over the phone, or in person at the shop.

How do I book an appointment with ISOJI BEAUTY?

1. Go to isojibeauty.com on the first page it shows a list of services offered, click on the service you would like to see the available days and times. If you see an appointment outside of normal store hours its ok appointment’s  are available 24/7.

2.  You do have the option to request an appointment, but the date and time isn’t guaranteed until you receive an email confirmation once your payment is made. In order to change an appointment, You must put in a request 24 hours prior to your appointment or your deposit is void.  If you can’t make it to your appointment you may reschedule once within a 14 day period.

3. We advise you not to reschedule on the 14th day, because availability is limited after 14 days your deposit is voided. 

Deliveries:

1. You must pay the price of delivery at the time of purchase NO EXCEPTIONS!!  If for any reason we're in your area you may directly pick your products up from us, however you MUST COMMUNICATE with us within 24 hours of us heading your way to ensure we have your order with us.

2. If for any reason your products are not picked up, no refunds are available.

Refunds/Exchanges/Returns:

We have a strict no refund policy. We do not allow returns or exchanges for the health and safety of consumers and staff. If for any reason an exception is made please allow 7 -10 business days to receive your refund.

Compliments or Questions:

Please email 

hello@isojibeauty.com allow 1 -2 business days for a response.

Business hours:

Appointment times are 24/7

Pick up hours:

Sunday & Monday’s closed 

Tues 10-8pm

Wed 3-7m

Thurs 3-7pm

Fri 3pm-7pm

Sat 10am-2pm

*If you would like to pick up outside of business hours please call us we may have after hours availability

How to contact ISOJI BEAUTY:

Address:

4933 E Ray Road ste 132 Phoenix, AZ. 85044

Phone:

1-866-933-9568 

Email:

hello@isojibeauty.com

*On all social media outlets*

@isojibeauty 

You may also find Isoji Beauty  on google

Thank you for being the best part of Isoji Beauty we appreciate your business!